• Proper protocol on how to make and acknowledge an introduction
  • Quality first impressions
  • Steps of an introduction
  • Introducing others
  • Effective handshaking
  • Acknowledging others
• Networking
  • Mingle with a purpose
  • Interesting conversations
  • Networking at receptions
  • Do’s and don’ts
  • The Elevator Pitch
• Telephone and voicemail techniques (the telephone can be a company's most valuable tool)
  • Answering company calls
  • Making calls and leaving messages
  • Cellphone usage (calls and text) – when to use and not use them
• Correspondence
  • Written communications
  • Email etiquette – when and when not to send it by email
  • The proper use of Mr., Mrs., Ms. Dr. and other titles
  • Invitations and RSVP
• On the Job
  • Appearance, Image & Attire – What is business, business casual, and social. Get noticed for the right reasons.
  • Work accessories – From name tags to fragrances – attract or distract?
  • Meetings and seminars – ABCs – Agenda, Be prepared, Considerate  
  • Accepting and declining gifts 
• Social Skills
  • Self confidence
  • The Art of Making Conversation
  • Effective networking - The "5Ws" 
• Travel Etiquette
  • Personal & business travel
  • Planes, trains and automobiles
  • Public conveyances
  • TSA 311 rules
  • Hotel stays
  • Tipping
• Dining Etiquette
  • Business Meeting Dining
  • What Everything is For
  • Dining Manners

314-374-2804